Inclusive Community Engagement Playbook

Community engagement is the process of involving the people that live and interact with your city in its development, including anyone with an interest or influence in, or who is impacted by, a local plan, policy or action. Engagement strategies help cities to develop a better working relationship with the community to ensure that the needs and issues of all parties are understood, and can be addressed to achieve positive change. This Playbook is a detailed practitioners’ guide on everything cities need to know about how to deliver inclusive community engagement. It includes an innovative and diverse selection of tools of varying complexity to cater to cities with different needs and capacity, and case studies from cities around the world.