Journey Mapping Toolkit

This toolkit champions the use of the Service Design method of journey mapping to support further human centred innovations throughout the MECS programme. This toolkit was developed based on the use of journey maps by the SD4MECS team in the CREST trial Living Lab. The purpose of the toolkit is to enable application of this method to other field trials of modern energy cooking services within the MECS programme and beyond.

Service Design is a HCD approach that helps to innovate (create new) or improve (existing) services to make them more useful, usable, and desirable for users, as well as more efficient and effective for organisations. It supports not only the design of the end user service experience, but also the organisational structures and resources needed to deliver it.